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human resources > Customer satisfaction questionnaire

human resources

hr policy
job opportunities at ditaş
labor health and work safety policy
customer satisfaction questionnaire
for your complaints

We kindly request you to fill in the form below so that we can serve you.

Please Fill In The Company Name Field.

Please Fill In The Name Surname Field.

Please Fill In The E-Mail Field. Incorrect E-Mail Address.

Corporate Identity

1. What do you think about the Ditaş brand awareness in the market?

Very Strong

Strong

Enough

Weak

Too Weak

Please Fill In The Corporate Identity Section Question 1

2. What do you think about our brand power?

Very Strong

Strong

Enough

Weak

Too Weak

Please Fill In The Corporate Identity Section Question 2

3. What do you think in general about our web site?

Very Strong

Strong

Enough

Weak

Too Weak

Please Fill In The Corporate Identity Section Question 3

4. What is your opinion concerning the delivery and contents of our journal?

Very Strong

Strong

Enough

Weak

Too Weak

Please Fill In The Corporate Identity Section Question 4

5. What is your opinion about the Ditaş advertising activities?

Very Strong

Strong

Enough

Weak

Too Weak

Please Fill In The Corporate Identity Section Question 5

Contact

6. Can you reach quickly and easily the concerned persons?

Always

Usually

At Times

Little

Rarely

Please Fill In The Contact Section Question 6

7. Is the behavior displayed for your company requests sufficiently sensitive and flexible?

Always

Usually

At Times

Little

Rarely

Please Fill In The Contact Section Question 7

8. When necessary, is feedback provided in time to your company?

Always

Usually

At Times

Little

Rarely

Please Fill In The Contact Section Question 8

9. Do we visit your company sufficiently?

Always

Usually

At Times

Little

Rarely

Please Fill In The Contact Section Question 9

10. If compared with the competitors, may we say that the Ditaş communication efficiency is better?

Always

Usually

At Times

Little

Rarely

Please Fill In The Contact Section Question 10

Logistics

11. Are you orders delivered suitable to the scheduled date?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 11

12. Are your invoices and delivery notes issued correctly in terms of price?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 12

13. Are your invoices and delivery notes issued correctly in terms of pieces?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 13

14. Are your invoices and delivery notes issued correctly in terms of reference?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 14

15. What is your opinion about our packaging quality?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 15

16. Is the package labeling correct and comprehensible?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 16

17. Are we able to meet your urgent needs?

%100

%75

%50

%25

Please Fill In The Logistics Section Question 17

Sales and After Sales Support

18. Do you think that our prices match the quality we supply?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 18

19. What is your opinion about our sales terms and deferred payment implementations?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 19

20. What do you think about the attention accorded to your assistance requests and problems?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 20

21. What do you think about the technical competency of the responsible staff?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 21

22. What is your opinion about the solutions offered by Ditaş for the return products?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 22

23. What is the situation of taking an action plan concerning the return products?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 23

24. If compared with the competitors, what do you think about the Ditaş after sales support?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The Sales Section Question 24

General

25. What do you think about our product quality?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 25

26. What do you think about our product diversity?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 26

27. What do you think about the Ditaş price policy?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 27

28. What do you think about the Ditaş price compared with the market?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 28

29. What do you think in general about the personnel qualification?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 29

30. What do you think about the Ditaş development and training activities?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 30

31. Would you think about working permanently with Ditaş?

Very Good

Good

Normal

Bad

Very Bad

Please Fill In The General Section Question 31

32. ACCORDING TO YOU WHAT IS THE BEST CHARACTERISTIC OF DITAS?

33. ACCORDING TO YOU WHAT IS THE WORST CHARACTERISTIC OF DITAS?

34. WHIH ARE THE OTHER TRADEMARKS YOU PREFER BESIDES DITAS?

35. WHAT IS THE REASON OF YOUR PREFERENCE FOR THE OTHER TRADEMARKS?

36. WHAT ARE YOUR EXPECTATIONS FROM DITAS?

ADDITIONAL REQUIREMENTS

Ditaş Doğan Yedek Parça İmalat ve Teknik A.Ş. (“veri sorumlusu”) olarak, kişisel verilerinizi 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve ilgili mevzuat kapsamında otomatik yollarla işlemekteyiz. Detaylı bilgi için lütfen Genel Aydınlatma Metni'mizi okuyunuz.

corporate
products
technology & quality
corporate governance
investor relations
our clients
- our oe clients
- our iam clients
human resources
customer feedback
- Quality Claim Notification
contact

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